Thanks USbank Oregon Campus Branch Office manager

I have been a US Bank Customer since 1999. I am OK with their service so I stayed with them all those years. But this year, I almost closed my bank account with them. When I am saying "almost", that means No. I choose to stay with them just because I appreciate their services.

In May 2008, I bought two money orders for $400.00 each to pay immigration
fees. The department of State lost one of them.

I called US bank and asked them to stop payment for that money order, and the gentleman said so it will take 6 months to get my money back to my account. And then I ordered another money order for $400.00 to finish the business I needed to take care of.

After 6 months past after I stopped the money order payment, I called the US bank customer service again. I did not see my money back from the canceled money order. The person on the phone said that she could not find any record about the money order and the reason is they only keep 3 months records. She suggested me to go to the local bank to ask them to help.

I did. But the person on the desk no idea how to handle this so I was introduced to the bank manager Tammy. I was very lucky having her to deal with my issue. Of course, she had no idea how to handle this either. But she was making lots of phone calls and find out how to deal with it. She apologized to me that I should not waited so long to get my money back. She really worked hard to get this done for me. She did not want waste my time while she is figuring out what to do, so she sent me home and promised me to call me the next day and get my money back to my account at the same time.

She is that kind of person with a big smile and get on top of things. You knew you can trust her while you talk to her. So I went home and the next morning, she called and asked me to come in to sign a paper so she can get the money back to my account. She did and I am so happy finally get my money back!
After so many months past and she only using two days and get it done! If all people can work so efficiently like Tami, the world would be a much nicer place to live!!